Shipping policy

Shipping Policy – Vellora

Welcome to Vellora.
By placing an order through our store, you agree to the following shipping terms and conditions:

1. Order Processing

  • Orders are processed within 1–3 business days after order confirmation.

  • During sales periods, holidays, or high order volume, processing time may be extended.

2. Shipping & Delivery Time

  • Delivery times are estimated and may vary depending on the shipping company, customer location, weather conditions, public holidays, or unforeseen circumstances.

  • Vellora is not responsible for delays caused by third-party shipping carriers after the order has been dispatched.

3. Incorrect Address Information

  • Customers are fully responsible for providing accurate shipping details.

  • If an incorrect or incomplete address is provided, the customer bears any additional shipping or return costs.

  • Orders returned due to incorrect information may require additional payment for re-shipping.

4. Failed Delivery Attempts

  • If the customer is unavailable to receive the shipment or fails to respond to the courier, the order may be returned.

  • Re-delivery fees may apply.

5. Risk of Loss

  • Responsibility for the package transfers to the customer once the order is handed over to the shipping carrier.

  • Vellora is not liable for lost, stolen, or damaged packages after shipment confirmation unless required by applicable law.

6. Shipping Delays Beyond Control

  • We are not responsible for delays caused by force majeure events including but not limited to:

    • Natural disasters

    • Customs delays

    • Transportation disruptions

    • Government actions

    • Strikes

    • Technical failures

7. Refused or Unclaimed Orders

  • If a customer refuses delivery or fails to collect the shipment, shipping and return fees may be deducted from any eligible refund.

8. International Orders

  • Customers are responsible for any customs duties, taxes, import fees, or local regulations applicable in their country.

9. Tracking Information

  • Tracking details will be provided once the order has been shipped when available.

  • Shipping updates depend on the carrier’s tracking system accuracy.

10. Policy Updates

  • Vellora reserves the right to update or modify this shipping policy at any time without prior notice.

Important Notice

By completing a purchase from Vellora, the customer acknowledges and agrees to all shipping terms stated above.