Privacy policy
Privacy Policy – Vellora
At Vellora, we respect your privacy and are committed to protecting your personal information. By using our store or placing an order, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following information from customers:
- Full name
- Phone number
- Shipping and billing address
- Email address
- Payment-related information
- Order history
- Device and browsing information
2. How We Use Your Information
Your information may be used for:
- Processing and delivering orders
- Customer support and communication
- Improving our services and website experience
- Fraud prevention and security purposes
- Sending order updates or promotional offers (if applicable)
3. Payment Information
- Payment transactions may be processed through third-party payment providers.
- Vellora does not store sensitive card or banking information unless required by the payment provider.
4. Sharing Information
We may share customer information only with:
- Shipping and delivery companies
- Payment service providers
- Legal authorities when required by law
We do not sell or rent customer personal information to third parties.
5. Data Security
We take reasonable security measures to protect customer data. However, no online transmission or storage system can be guaranteed 100% secure, and customers use the website at their own risk.
6. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and performance
- Personalize user experience
Customers may disable cookies through their browser settings.
7. Third-Party Services
Our website may contain links or integrations with third-party services. We are not responsible for the privacy practices or content of external websites or platforms.
8. Customer Responsibility
Customers are responsible for maintaining the confidentiality of their account information and for all activities conducted under their account.
9. Children’s Privacy
Our services are not intended for individuals under the age required by local laws to make online purchases without parental consent.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Vellora shall not be liable for:
- Unauthorized access to customer data
- Data breaches caused by third-party services
- Technical issues beyond our control
- Indirect or consequential damages related to the use of our website or services
11. Changes to This Policy
Vellora reserves the right to update or modify this Privacy Policy at any time without prior notice.
12. Contact Us
For privacy-related questions or requests, customers may contact us through our official store communication channels.