Terms and Conditions

Last updated: April 26, 2026

Welcome to Vellora Womens.

Please read these Terms and Conditions carefully before using our website or placing an order.

By accessing our website, browsing our products, contacting us, or placing an order, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Return and Refund Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. Company Information

The terms “we,” “us,” “our,” “the store,” or “Vellora Womens” refer to Vellora Womens, an online women’s fashion store operating through the website:

https://vellorawomens.com

You can contact us through:

Email: velorawomenswear@gmail.com
Phone / WhatsApp: +201211490209
Website: https://vellorawomens.com

2. Eligibility to Use the Website

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement.

If you are under 18 years old, you may use our website or place an order only with the involvement and approval of a parent or legal guardian.

3. Products

We sell women’s clothing and related fashion products.

We make reasonable efforts to display product photos, colors, sizes, prices, descriptions, and availability as accurately as possible.

However, you acknowledge and agree that:

Product colors may appear slightly different due to lighting, photography, screen settings, or device display.
Product measurements may vary slightly due to manual measurement, fabric type, cut, or manufacturing tolerance.
Product availability may change without prior notice.
Product photos are for presentation purposes and may include styling items or accessories that are not included unless clearly stated in the product description.

We reserve the right to correct any errors in product information, pricing, availability, or descriptions at any time.

4. Product Sizes and Fit

Size information, weight guidance, and measurements provided on the website or through customer service are for guidance only.

The customer is responsible for reviewing the size chart, product description, and measurements before placing an order.

If the customer provides incorrect size information, chooses the wrong size, or ignores the size guidance provided, the store will not be responsible for the wrong selection. Exchange may be available only according to our Return and Refund Policy.

5. Placing Orders

When placing an order, you agree to provide accurate and complete information, including your full name, phone number, shipping address, city, area, and any other details required to complete delivery.

We may contact you by phone, WhatsApp, SMS, or email to confirm the order before processing or shipping it.

An order is not considered finally accepted until it has been confirmed by us.

We reserve the right to refuse, cancel, or delay any order in the following cases:

Incorrect or incomplete customer information.
Inability to contact the customer for confirmation.
Product unavailability.
Pricing or product description error.
Suspicion of fraud, unserious orders, fake orders, or misuse of the website.
Repeated refusal to receive previous orders.
Delivery address outside our coverage area.
Any reason that may affect the store’s ability to complete the order properly.

6. Order Confirmation

After placing an order, the customer may receive a confirmation call, WhatsApp message, SMS, email, or website notification.

If the customer does not respond to confirmation attempts, we reserve the right to cancel or hold the order.

We are not responsible for delivery delays or order cancellation caused by incorrect contact information or failure to respond.

7. Prices

All prices displayed on the website are subject to change at any time without prior notice.

The store reserves the right to update, correct, or change prices before order confirmation.

If a pricing error occurs, we reserve the right to cancel the order or contact the customer to confirm the correct price.

Delivery fees, cash collection fees, or additional service fees may apply and will be shown or communicated to the customer before or during order confirmation.

8. Payments

Available payment methods may include, depending on what is available at the time of purchase:

Cash on delivery.
Online payment.
Bank transfer.
Any other payment method offered by the store.

If online payment is available, payment may be processed by third-party payment providers. We do not store full bank card details on our servers.

The customer confirms that they are authorized to use the selected payment method.

If payment authorization fails, or if payment is suspected to be fraudulent or unauthorized, we reserve the right to cancel or delay the order.

9. Shipping and Delivery

We deliver orders through third-party shipping and courier companies.

Delivery times are estimates only and may vary depending on the customer’s location, courier availability, public holidays, weather conditions, high-demand periods, or circumstances beyond our control.

We are not responsible for delays caused by:

Incorrect or incomplete address.
Customer not answering calls or messages.
Customer being unavailable at the delivery time.
Courier delays.
Force majeure events or circumstances beyond our control.

The customer must provide a reachable phone number and accurate delivery address.

10. Receiving the Order

The customer must inspect the external package upon delivery.

For hygiene, safety, and operational reasons, opening the product package, trying on items, or inspecting the product in detail with the courier at the time of delivery is not allowed unless expressly permitted by the store.

After receiving the order, the customer may request an exchange or return according to our Return and Refund Policy and applicable law.

If the customer refuses to receive the order without a valid reason, we reserve the right to record this refusal and may refuse or require advance payment for future orders.

11. Returns and Exchanges

Returns and exchanges are governed by our Return and Refund Policy, which forms part of these Terms and Conditions.

In general, products may be returned or exchanged only if they meet the following conditions:

The request is submitted within the allowed return or exchange period.
The item is unused, unworn, unwashed, undamaged, and free from perfume, stains, makeup, deodorant marks, or any signs of use.
The item is returned with its original packaging, tags, labels, accessories, and invoice or proof of purchase.
The product is in the same condition as received.

Products that have been used, worn, washed, damaged, altered, or returned without tags or packaging may be rejected.

For hygiene and safety reasons, certain items may not be eligible for return or exchange if they have been opened, used, tried on, or become unsuitable for resale, unless the product is defective or does not match the specifications.

If the product is defective, damaged, or not as described, the customer must contact us as soon as possible and provide clear photos or videos showing the issue.

12. Return and Exchange Shipping Costs

Unless the product is defective, damaged, or incorrect due to our mistake, the customer may be responsible for return or exchange shipping fees.

If the return or exchange is due to a confirmed mistake from the store, such as sending the wrong product, wrong size, or a defective item, we will handle the issue according to our Return and Refund Policy and applicable law.

Shipping fees, delivery fees, cash collection fees, and service fees may be non-refundable unless required by law or unless the error is confirmed to be from our side.

13. Order Cancellation by Customer

The customer may request order cancellation before the order is shipped.

Once the order has been shipped, cancellation may not be possible, and the customer may be required to follow the return process after receiving the order.

If the customer repeatedly cancels orders, refuses delivery, or places unserious orders, we reserve the right to refuse future orders or require advance payment.

14. Discounts, Offers, and Promotions

Discounts, offers, promo codes, bundles, and campaigns are subject to availability and may be changed, suspended, or cancelled at any time without prior notice.

We reserve the right to cancel any discount or order if we suspect misuse, fraud, technical error, duplicate use, or violation of the offer terms.

Offers cannot be combined unless clearly stated.

15. Customer Responsibilities

The customer agrees to:

Provide accurate order and delivery information.
Review product details, size, color, and price before placing the order.
Be available for order confirmation and delivery.
Use the website lawfully and respectfully.
Not place fake, fraudulent, or unserious orders.
Not misuse discounts, offers, return policies, or payment methods.
Not attempt to harm, hack, overload, copy, or interfere with the website.

The customer is responsible for any consequences resulting from incorrect information or misuse of the website.

16. Fake Orders and Misuse

We reserve the right to refuse, cancel, block, or take action against any order or account if we suspect:

Fake orders.
Fraudulent activity.
Repeated refusal of delivery.
Abuse of return or exchange policies.
Abuse of discounts or promotions.
Providing false information.
Harassment, threats, or abusive behavior toward our team or delivery partners.

We may retain relevant records, order details, communication history, and delivery attempts to protect our legal and commercial rights.

17. Intellectual Property

All content on the website, including product photos, designs, text, graphics, logos, videos, layout, and branding, belongs to or is licensed to Vellora Womens.

You may not copy, reproduce, download, modify, publish, distribute, sell, or use any content from the website for commercial purposes without our prior written consent.

Unauthorized use of our content, product photos, branding, or designs may result in legal action.

18. Website Use

You agree not to use the website for any unlawful, harmful, fraudulent, or abusive purpose.

You must not:

Attempt to hack, damage, disable, or interfere with the website.
Use bots, scrapers, or automated tools without permission.
Upload or send viruses, malware, or harmful code.
Copy website content or product photos without permission.
Misrepresent your identity or impersonate another person.
Use the website in a way that violates applicable laws or third-party rights.

19. Third-Party Services and Links

Our website may include links or integrations with third-party services, such as payment providers, shipping companies, analytics tools, advertising platforms, or social media platforms.

We are not responsible for the content, privacy policies, terms, actions, errors, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

20. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect and use your information as described in our Privacy Policy, including for order processing, shipping, customer service, fraud prevention, marketing, analytics, and advertising measurement.

21. Cookies and Tracking Tools

Our website may use cookies and similar technologies, including analytics and advertising tools such as Google Analytics, Google Tag Manager, Meta/Facebook Pixel, or similar services.

These tools may help us improve the website, measure advertising performance, understand customer behavior, and show relevant ads.

By continuing to use the website, you agree to our use of cookies and tracking technologies as described in our Privacy Policy and cookie notice.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Vellora Womens shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use or inability to use the website.
Delivery delays caused by third parties.
Incorrect information provided by the customer.
Temporary website errors, interruptions, or technical issues.
Slight color differences caused by screen settings or photography lighting.
Minor measurement differences caused by fabric type or manual measurement.
Third-party payment, shipping, analytics, or advertising services.
Events beyond our reasonable control.

Our total liability, where legally applicable, shall not exceed the amount actually paid by the customer for the relevant order.

Nothing in these Terms limits any rights that cannot be excluded under applicable consumer protection laws.

23. Disclaimer

The website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, error-free, uninterrupted, secure, or free from viruses or technical issues.

We reserve the right to update, suspend, modify, or discontinue any part of the website at any time.

24. Force Majeure

We shall not be responsible for failure or delay in fulfilling any obligation due to events beyond our reasonable control, including but not limited to natural disasters, strikes, courier disruptions, internet failures, system failures, government actions, public holidays, supply chain delays, pandemics, or any event outside our control.

25. Governing Law

These Terms and Conditions are governed by the laws of the Arab Republic of Egypt.

Any dispute arising from or related to the use of the website, orders, products, or these Terms shall first be resolved amicably by contacting us.

If the dispute cannot be resolved amicably, it shall be subject to the competent courts and authorities in Egypt, without prejudice to any mandatory consumer rights under applicable law.

26. Changes to These Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time.

The updated version will be posted on this page with a new “Last updated” date.

Continued use of the website after changes are posted means that you accept the updated Terms.

27. Contact Us

If you have any questions about these Terms and Conditions, you can contact us through: