Shipping and Delivery Policy
Last updated: April 26, 2026
Thank you for shopping with Vellora Womens.
This Shipping and Delivery Policy explains how we process, ship, and deliver orders placed through our website or official sales channels.
By placing an order with us, you agree to this Shipping and Delivery Policy, along with our Terms and Conditions, Privacy Policy, and Return and Refund Policy.
1. Shipping Coverage
We currently offer delivery within the Arab Republic of Egypt through third-party courier and shipping companies.
Delivery availability may vary depending on the customer’s city, area, and courier coverage.
If your address is outside our delivery coverage area, we may contact you to cancel the order or agree on an alternative delivery arrangement.
We do not currently guarantee international shipping unless clearly stated on the website or confirmed by our customer service team.
2. Order Confirmation
Orders are processed only after confirmation.
We may contact the customer by phone, WhatsApp, SMS, or email to confirm the order details, including:
- Product details.
- Size and color.
- Quantity.
- Customer name.
- Phone number.
- Delivery address.
- Payment method.
- Delivery fees, if applicable.
If we cannot reach the customer or if the provided information is incomplete or incorrect, we reserve the right to delay, hold, or cancel the order.
3. Processing and Delivery Time
Orders are usually prepared and shipped within 7 to 15 days maximum from the date of order confirmation, unless a different timeframe is clearly stated or communicated to the customer.
After the order is handed over to the courier company, estimated delivery usually takes 3 to 5 business days, depending on the customer’s location and courier availability.
Delivery times are estimates only and may vary due to:
- Customer location.
- Courier delays.
- Public holidays.
- High-demand seasons.
- Weather conditions.
- Incorrect or incomplete delivery information.
- Failure to answer phone calls or messages.
- Any circumstances beyond our reasonable control.
We are not responsible for delays caused by the courier company or by incorrect customer information.
4. Shipping Fees
Shipping fees are calculated based on the delivery address, courier company, order value, or any active offer at the time of purchase.
Shipping fees, cash collection fees, or service fees may be added to the order total and will be shown or communicated to the customer before or during order confirmation.
Unless the return or exchange is due to a confirmed mistake from our side, shipping fees may be non-refundable.
5. Delivery Attempts
The customer must provide a correct address and a reachable phone number.
The courier may attempt to contact the customer before delivery. If the customer does not respond, refuses delivery without a valid reason, or is unavailable at the agreed delivery time, the order may be returned to us.
In such cases, we reserve the right to:
- Cancel the order.
- Charge additional shipping fees for re-delivery.
- Require advance payment for future orders.
- Refuse future orders in case of repeated refusal or unserious orders.
6. Inspection Upon Delivery
For hygiene, safety, and product protection reasons, the customer is allowed to inspect the external package only upon delivery.
The customer must check that:
- The external package is not severely damaged.
- The package appears sealed.
- The order is delivered to the correct name and phone number.
The customer is not allowed to open the product package, try on the item, inspect the item in detail, remove tags, or test the product with the courier at the time of delivery, unless we clearly approve this in writing.
The courier is not authorized to allow fitting, product opening, detailed inspection, or return decisions at the doorstep.
This rule is applied to protect customer safety, product hygiene, and the rights of all customers.
7. Acceptance of Delivery
Once the customer receives the order from the courier, the order will be considered delivered.
Receiving the order does not remove the customer’s legal rights if the product is defective, damaged, or not matching the order. However, any return or exchange request must be submitted according to our Return and Refund Policy and within the allowed period.
The customer must not use, wash, alter, damage, remove tags, or dispose of the packaging if they intend to request a return or exchange.
8. Damaged, Wrong, or Missing Products
If the customer receives a damaged, defective, wrong, or missing product, they must contact us as soon as possible after receiving the order.
The customer may be asked to provide:
- Order number or proof of purchase.
- Clear photos or videos of the product.
- Photos of the packaging.
- A description of the issue.
If the issue is confirmed to be caused by our mistake or by shipping damage, we will handle the case according to our Return and Refund Policy and applicable consumer protection laws.
Depending on the case, we may offer:
- Product replacement.
- Exchange.
- Refund.
- Store credit, if accepted by the customer.
9. Returns and Exchanges After Delivery
Returns and exchanges are not handled by the courier at the doorstep.
If the customer wants to return or exchange an item after receiving it, they must contact our customer service team first.
The item must meet the conditions stated in our Return and Refund Policy, including that the product is:
- Unused.
- Unworn.
- Unwashed.
- Undamaged.
- Free from perfume, stains, makeup, deodorant marks, or signs of use.
- Returned with original packaging, tags, labels, accessories, and proof of purchase.
Products that are used, worn, washed, damaged, altered, returned without tags, or not in their original condition may be rejected.
For hygiene and safety reasons, some items may not be eligible for return or exchange if opened, used, tried on, or made unsuitable for resale, unless the item is defective or not matching the specifications.
10. Refusal to Receive the Order
If the customer refuses to receive the order without a valid reason after confirmation and shipping, we reserve the right to record the refusal.
Repeated refusal of delivery may result in:
- Refusal of future cash-on-delivery orders.
- Requiring advance payment before processing future orders.
- Cancellation of future orders.
- Charging the customer for shipping or return shipping fees where applicable.
11. Lost Shipments
If a shipment is lost by the courier company before delivery to the customer, we will investigate the issue with the courier.
If the loss is confirmed and the customer has not received the order, we may offer a replacement, refund, or other suitable solution depending on the payment status and product availability.
We are not responsible for orders marked as delivered if the customer provided incorrect delivery details or allowed another person to receive the order on their behalf.
12. Incorrect Address or Contact Information
The customer is responsible for providing accurate delivery information.
We are not responsible for failed delivery, delays, or lost shipments caused by:
- Wrong address.
- Missing apartment, floor, building, or area details.
- Wrong phone number.
- Unreachable phone number.
- Customer not responding to courier calls.
- Customer changing the address after shipping.
Additional delivery charges may apply if re-delivery is required.
13. Delivery by Third-Party Couriers
We use third-party courier and shipping companies to deliver orders.
Once the order is handed over to the courier, delivery timing and delivery attempts may be affected by the courier’s operations.
We will assist the customer in following up with the courier when possible, but we are not responsible for delays, behavior, or operational issues caused by third-party delivery companies beyond our reasonable control.
14. Force Majeure
We are not responsible for shipping delays, failed delivery, or inability to deliver caused by events beyond our control, including but not limited to:
- Natural disasters.
- Bad weather.
- Government decisions.
- Public holidays.
- Courier disruptions.
- Strikes.
- Internet or system failures.
- Supply chain delays.
- Any unexpected circumstances outside our reasonable control.
15. Changes to This Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time.
Any changes will be posted on this page with an updated “Last updated” date.
Continued use of our website or placing an order after changes are posted means that you accept the updated policy.
16. Contact Us
If you have any questions about shipping or delivery, you can contact us through:
Email: velorawomenswear@gmail.com
Phone / WhatsApp: +201211490209
Website: vellorawomens.com/en