Shipping and delivery policy

Privacy Policy

Last updated: April 26, 2026

Welcome to Vellora Womens.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website:

https://vellorawomens.com

By using our website or placing an order through it, you acknowledge that you have read and agreed to this Privacy Policy.

1. Who We Are

The terms “we,” “us,” “our,” or “the store” refer to Vellora Womens, an online store specializing in women’s fashion and related products.

You can contact us through:

Email: velorawomenswear@gmail.com
Phone / WhatsApp: +201211490209
Website: https://vellorawomens.com

2. Information We Collect

We may collect the information necessary to provide our services and process your orders, including:

Full name.
Phone number.
Email address, if provided.
Shipping address.
City, area, governorate, and delivery details.
Order details and purchased products.
Selected payment method.
Customer service communications.
Usage data, such as device type, browser type, IP address, visited pages, visit time, and traffic source.

We do not normally request sensitive information such as full bank card details, national ID, passport, or bank statements, unless required by law or necessary to resolve a specific dispute with your consent or in accordance with applicable laws.

3. Payment Information

Our website may offer different payment methods, such as cash on delivery, online payment, or bank transfer, depending on what is available at the time of purchase.

We do not store full bank card details on our servers. If you use an online payment method, your payment will be processed through a third-party payment provider, and the use of your payment information will be subject to that provider’s privacy policy and security terms.

We may retain order details, payment status, invoices, and transaction records for the period necessary to prove rights, process orders, resolve complaints, prevent fraud, and comply with legal or accounting obligations.

4. How We Use Your Information

We may use your personal information for the following purposes:

To create and process your orders.
To confirm your order.
To prepare and ship products.
To contact you regarding your order, shipping, exchange, or return.
To provide customer support.
To send important updates related to your order.
To improve your shopping experience.
To analyze website performance and advertising campaigns.
To prevent fraud, fake orders, or misuse of the website.
To protect the store’s rights in case of disputes, complaints, returns, or exchanges.
To send promotional offers or marketing messages, with your right to opt out at any time.

5. Contact via Phone, WhatsApp, SMS, or Email

By entering your phone number or placing an order, you agree that we may contact you by phone, SMS, WhatsApp, or email regarding:

Order confirmation.
Shipping updates.
Customer service.
Exchanges or returns.
Offers and marketing notifications.

You may request to stop receiving marketing messages at any time by contacting us. This does not include necessary messages related to active orders, shipping, complaints, or customer support.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website performance, measure advertising campaign results, and provide more relevant content and advertisements.

We may use tools such as:

Google Analytics.
Google Tag Manager.
Meta / Facebook Pixel.
Similar analytics, advertising, or retargeting tools.

These tools may collect information such as pages visited, visit duration, traffic source, device type, and user interactions with the website or advertisements.

You can control or disable cookies through your browser settings. However, disabling some cookies may affect certain website features.

7. Sharing Information with Third Parties

We may share some customer information with third parties only when necessary to provide our services, including:

Shipping and delivery companies.
Payment service providers.
Website hosting and operation providers.
Analytics and advertising tools.
SMS, email, or WhatsApp service providers.
Legal or governmental authorities when required by law.

We do not sell customers’ personal data to third parties.

8. Data Retention

We retain customer data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, proof of rights, fraud prevention, dispute resolution, and compliance with legal obligations.

We may retain order records, invoices, and related communications even after the order is completed if necessary to protect the rights of the store or the customer, or to comply with the law.

9. Data Security

We use reasonable security measures to protect customer data from unauthorized access, loss, modification, or unlawful disclosure.

However, the customer acknowledges that no method of data transmission over the internet can be guaranteed to be 100% secure. We are not responsible for any breach or damage caused by reasons beyond our control or by customer error, such as sharing personal information with others or using an unsecured device.

10. Customer Rights

Subject to applicable laws, the customer has the right to request:

Access to the personal data we hold about them.
Correction of inaccurate information.
Deletion of personal data, unless retention is necessary for an active order, legal obligation, or protection of the store’s rights.
Objection to the use of personal data for marketing.
Stopping marketing messages.
Withdrawal of consent for non-essential uses of personal data.

Customers can submit these requests by contacting us through the email address or phone number listed in this Privacy Policy.

11. Fake Orders or Misuse of the Website

We reserve the right to refuse or cancel any order if we suspect incorrect information, unserious repeated orders, fraud, or misuse of offers, payment methods, exchange policies, or return policies.

We also reserve the right to retain data and communications related to such cases to protect our legal and commercial rights.

12. Links to External Websites

Our website may contain links to external websites or services that we do not own or operate. We are not responsible for the privacy policies, content, or practices of any external websites.

We advise customers to review the privacy policy of any external website before using it.

13. Children’s Privacy

Our store is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

If we become aware that a child’s personal data has been submitted without parental consent, we will delete such data unless retaining it is required by law.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The updated version will be published on this page.

Continued use of the website after any update means that you accept the revised Privacy Policy.

We recommend reviewing this page from time to time for any changes.

15. Contact Us

For any questions or requests related to this Privacy Policy or your personal data, you can contact us through: